The support experience

I recently encountered an amazingly stupid outsourced Adobe.com “how was your support experience” survey. I got to the end of the survey and there was a single button with text above it saying something like, “Click the button below to submit your survey and close this window.”

I looked at the page source – the button does not submit the survey, which is already complete; it’s just a Javascript action to close the window. And the script is broken! So in Safari at least, it does nothing at all. Some poor schmuck is going to be sitting there futilely pounding on the button trying to “submit” the fifteen-page survey he just completed.

They need a meta-survey on the survey.